Refund Policy

Eligible companies receive a seven-day trial before paid access is required. The trial does not require a payment card unless a different offer is clearly shown. If you do not purchase a subscription, paid access may be paused at the end of the trial and no subscription charge will be made.

Paddle is the authorized reseller and Merchant of Record for Closiq subscriptions. Paddle processes the payment, applicable sales tax, invoice, renewal and eligible refund. The purchaser will see Paddle on payment records and may use paddle.net for payment support.

A company administrator can cancel through the Paddle customer portal available in Closiq settings. Cancellation stops future automatic renewals. Unless law, Paddle or a written offer requires otherwise, access continues until the end of the already paid billing period.

If the service was purchased by mistake, charged more than once, materially unavailable or did not operate as described, contact us at support@closiq.team or submit the request through paddle.net. Include the purchase email, transaction or invoice number and a short explanation.

Requests made within fourteen days of the initial purchase will be reviewed promptly. Approval depends on the circumstances, Paddle’s buyer terms and any mandatory consumer rights. This does not limit a refund, cancellation or cooling-off right that cannot legally be excluded.

Renewal reminders and billing timing are shown by Paddle. Except where required by law or approved for a service problem, we do not provide prorated refunds for unused days, unused employee seats, a change of mind after a renewal, or partial monthly or annual periods.

Discounts and promotional codes apply according to the terms displayed at Paddle Checkout. Plan, seat or billing-period changes may create immediate charges or credits as shown in the Paddle customer portal before confirmation.

Approved refunds are issued by Paddle to the original payment method. Bank and card processing times vary, so the credit may take several business days to appear after Paddle confirms it.

For subscription or refund questions, email support@closiq.team. For payment-method, invoice or card-statement support, visit paddle.net.